Free delivery on all Orders
Areas covered mainland UK
Satisfied or Refunded
Full returns within 14 days
We are available 24/7
Chat or Email our dedicated support
100% SSL Secure payments
Visa, Mastercard, PayPal, Klarna

FAQs

What is the delivery fee?

We offer FREE UK delivery, and aim to deliver to you within 1-5 working days, although some items may take 7-21 working days for delivery if the product is made to order.

Please note, a small number of postcodes will incur a deliver surcharge – click HERE to find out if you are affected.

 

What if my parcel arrives damaged?

Please check your box for damage before signing for any goods. If you do notice any signs of damage, please sign for as ‘damaged’ and refuse delivery. Please note, missed deliveries may incur a charge.

 

What is your returns policy?

We are happy to refund your goods, providing they are retuned to us unopened and in the original packaging, within 14 days of receipt. Goods should be returned to us at your own expense, with you taking reasonable steps to ensure the goods are received by us, damage-free. We will refund the total, including delivery charges, onto the card used to pay with. Learn more HERE.

 

Can I cancel my order?

You have a 7 working day cancellation period, from the day after the day you receive the Goods. You must notify us of the cancellation by email to info@tesorodirect.co.uk.

 

What is your price match guarantee?

We are so confident in our incredible value for money and unbeatable prices that we vow to beat the prices of ALL furniture stores in the UK. Please note, our price match guarantee is only upheld providing it would not result in Tesoro Direct making a loss, and cannot be applied retrospectively if you have already placed your order.

Please see HERE for information on how to make a price match claim.

 

How does the ‘pay later’ option work?

We have teamed up with Klarna to offer our customers an unprecedented choice in payment options for your convenience. With Klarna, you have the option to order your goods today, and either pay in 30 days, or split your payment into 3 instalments.  

Click HERE to find out more.

 

How do I know if your site is secure?

We take our customer’s privacy and data protection seriously. You can check out our privacy policy and terms and conditions, so you are fully satisfied before making any purchases. If you have any questions, please get in touch with our friendly customer service team!

 

I still have a question, how can I get in touch?

We’d love to hear from you, and answer any questions you have! Please give us an email at info@tesorodirect.co.uk or click HERE, and we will be in touch as soon as we can.