We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet or in traditional retail outlets.
However, if, while researching your purchase, you find an item cheaper elsewhere then we will beat the price providing, in our opinion, the following conditions are met:
- The two items must be identical.
- The price must be inclusive of VAT and any additional charges e.g. delivery.
- The item must be brand new and not reconditioned, end of line or returned stock.
- This must be the normal price of the item i.e. it isn't in a sale or on special offer.
- The alternative item must currently be available.
- Price promise only applies to goods available in the UK.
- You must provide sufficient information to enable us to verify the price ourselves e.g. a link to the product page on the relevant website showing the product price and delivery charge.
*When we say the retailer must be genuine, we mean the retailer should not be Internet Only Website and must be an established furniture store like us, selling furniture as a business and not an eBay seller or an Auction site.
Please note that we reserve the right not to uphold the price promise if doing so would result in Tesoro Direct making a loss. The price promise will not be applied retrospectively to orders already placed.
To claim under our Price Promise Policy please email at email@example.com providing us complete information such as:
- Name of the Product
- suppliers name
- Name of the website where you found the item to be cheaper
- Address of the website (link)
Monday to Saturday: 10.00 AM to 6.00 PM
Sundays : 11.00 AM to 4.00 PM