Shipping & Returns

Returns Policy

You may cancel your Order at anytime within the cancellation period of 7 working days from the day after the day you receive the Goods. You must notify us of the cancellation by email and the following terms shall apply :-

 For all finance orders return period is 14 days in line with the loan agreement. 

All Goods should be returned unopened and in the original packaging. 

All Goods should be returned to us at your own expense. If Goods are not returned in a reasonable time collection of the Goods will be arranged by us and you will be liable to pay the direct cost of collection; 

Until Goods are returned to us you will retain the Goods and take reasonable care of them. You will also be under a duty to take reasonable steps to see that the Goods are received by us and not damaged in transit; 

Within 14 days of receipt from you of the Goods and provided the Goods are returned unopened, and undamaged, we will refund the amount paid including any delivery charges onto the same card used to make the original purchase. All other costs will be incurred by you.

 Please contact us by email info@tesorodirect.co.uk


Shipping

We will aim to deliver the Goods to you between 1-5 workings depending on the product(s) you order following safe receipt of your order with the exception of weekends and Bank Holidays. Please note some items may take 7-21 working days for delivery as they may be made on order. For pre-sale items you will be notified by email before estimated delivery date

All deliveries are free (Unless stated otherwise) this will be confirmed on the checkout page.

Please Note We Do Not Deliver To The Following -

Channel Islands, BT Postcodes, Scottish Highlands, Shetland Islands, HS postcodes, Isle of Wight and Isle of Man - HS, BT, JE, GY, IM, ZE

The following postcodes incur a surcharge, the prices vary depending on the item and weight, please contact us before ordering

PA15+, PA42+, IV, KA15+, KW15+, PA16-78, PA80-88.

KA15+, TR21-25, PH10-18, AB15+

 

We will take reasonable steps to meet the delivery date set out on the Order Confirmation or as otherwise agreed between us.

1 man - Our UK Free Delivery Service consists of a one man service multiple carriers, delivery is to front door only, please note if you live in a block of flats or on a high floor delivery will only be made to ground floor. Drivers are unable to take these goods upstairs or in to lifts. Delivery is times are from 0700 hrs - 1900 hrs (Please note - All goods must be signed for by an adult aged 18 years or over on delivery)

2 man - Our UK White Glove Delivery service consists of a specialist 2 Man Team. To ensure the safe delivery of your product we operate a professional 2 - man uniformed delivery service to room of choice for certain items. All our products are supplied flat packed (unless stated otherwise) and will require home assembly

When signing for goods please ensure you have checked the packages and then sign for them, if you notice any damage please sign for as 'Damaged' and refuse delivery

Please note for missed deliveries there may be a charge

As we use external couriers we cannot guarantee they will call before delivery we would advise to check with the tracking reference provided or call us so one of the members of our team can update you

Customers are advised to sign for goods once they have checked the box to ensure there no damages/defects visible.